The Farmhouse Hotel and Restaurant Terms and Conditions
The Farmhouse Best Available Rate Guarantee
The Farmhouse guarantees that the rates and special offers found on this website are the best that you will find online. For even better value, please sign up to our e-newsletter to receive exclusive rates and offers by email.
In the unlikely event that you are quoted a rate by a third party (inclusive of all fees, supplements and taxes) that is lower than the price available through our website for the same date(s), room category, number of guests, package, and subject to the same terms and conditions, then please contact us immediately with the relevant information so that we may investigate and if needs be, adjust our rates accordingly.
Please note, however, that this offer does not apply to the following:
• Confirmed reservations
• Negotiated corporate or group rates
• Package deals that include items such as travel or car hire
• Special rates and offers made exclusively available to subscribers or members of third party websites, companies and organisations
• 'Secret Hotel' rates that do not unveil the hotel until after you have booked
• Rates available on auction or voucher websites
If your request meets the terms and conditions outlined above then please send details to firstname.lastname@example.org (if possible please include a screen shot of the room and rate being offered elsewhere as well as the link) and we will respond to you as soon as possible.
Accommodation, Rates and Offers
All rates and offers published on this website are subject to availability.
A non-refundable deposit equal to 25% of the total booking amount, along with valid credit card details, are
required at time of booking in order to guarantee a reservation. Should you need to cancel a room at any point, then the following fees will apply:
Minimum fee: 25% of the total booking amount
15 - 30 days prior to arrival: 35% of the total booking amount
8 - 14 days prior to arrival: 60% of the total booking amount
3 - 7 days prior to arrival: 75% of the total booking amount
48 hours or less prior to arrival or no show: 100% of the total booking amount
Please ensure that adequate travel insurance is taken in respect of illness or adverse weather conditions which may prohibit travel, or effect your arrival or departure to or from Guernsey.
The Farmhouse Gift Vouchers
We are pleased to offer gift vouchers to be used as payment or part-payment towards accommodation, food and beverages at The Farmhouse.
Gift vouchers may be purchased for any amount and further 'credit' may be loaded onto the card at any time. Full payment will be taken at the time of purchase by debit/credit card or cash. Any payment credited to the card which is subsequently dishonoured will result in the credit being revoked.
In order to redeem the credit loaded onto the card, please present it to a member of staff at The Farmhouse, who will deduct the value of any purchases made from the card's balance. Change will not be given if the full amount of the credit is not used, however, any remaining balance may be used against future purchases at The Farmhouse. It is not possible for a card to have a 'negative balance'. No refunds will be given and any credit loaded onto the card cannot be exchanged for the cash equivalent.
Gift vouchers remain the property of The Farmhouse and are not a cheque guarantee, credit or charge card. It is the responsibility of the person purchasing or receiving the gift card to keep it safe as it will not be replaced or its value refunded under any circumstances, including loss, damage or theft.