The Farmhouse Hotel and Restaurant Terms & Conditions

The Farmhouse Best Available Rate Guarantee

The Farmhouse guarantees that the rates and special offers found on this website are the best that you will find online. For even better value, please sign up to our e-newsletter to receive exclusive rates and offers by email.

In the unlikely event that you are quoted a rate by a third party (inclusive of all fees, supplements and taxes) that is lower than the price available through our website for the same date(s), room category, number of guests, package, and subject to the same terms and conditions, then please contact us immediately with the relevant information so that we may investigate and if needs be, adjust our rates accordingly.

Please note, however, that this offer does not apply to the following:

  • Confirmed reservations
  • Negotiated corporate or group rates
  • Package deals that include items such as travel or car hire
  • Special rates and offers made exclusively available to subscribers or members of third party websites, companies and organisations.
  • 'Secret Hotel' rates that do not unveil the hotel until after you have booked
  • Rates available on auction or voucher websites

If your request meets the terms & conditions outlined above then please send details to enquiries@thefarmhouse.gg (if possible please include a screen shot of the room & rate being offered elsewhere as well as the link) and we will respond to you as soon as possible.


The Farmhouse Gift Cards

We are pleased to offer gift cards to be used as payment or part-payment towards accommodation, food and beverages at The Farmhouse.

Gift cards may be purchased for any amount and further ‘credit’ may be loaded onto the card at any time. Full payment will be taken at the time of purchase by debit/credit card or cash. Any payment credited to the card which is subsequently dishonoured will result in the credit being revoked.

In order to redeem the credit loaded onto the card, please present it to a member of staff at The Farmhouse, who will deduct the value of any purchases made from the card’s balance. Change will not be given if the full amount of the credit is not used, however, any remaining balance may be used against future purchases at The Farmhouse. It is not possible for a card to have a ‘negative balance’. No refunds will be given and any credit loaded onto the card cannot be exchanged for the cash equivalent.

Gift cards remain property of The Farmhouse and are not a cheque guarantee, credit or charge card. It is the responsibility of the person purchasing or receiving the gift card to keep it safe as it will not be replaced or its value refunded under any circumstances, including loss, damage or theft.

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The Farmhouse Privacy Policy

Privacy Policy:

This is the privacy policy of Farmhouse Hotel Guernsey - www.thefarmhouse.gg, which shall include, without limitation, the home page, splash page, and all other pages under the same top level domain name, and all content thereon (the "site") as provided by Farmhouse Hotel.

Collecting Information:

We collect information such as name, address, telephone number and e-mail address.

Usage:

We use this personal information to deal with your requests such as providing you with information about products, services and reservations. The information will not be passed on to any third party unless you have given your consent or there is a legal obligation to do so.

Cookies:

This web site does not use cookies.

IP Address:

We may collect your IP (Internet Protocol) address to help administer our site. An IP address is a number that is assigned to your computer when you use the internet. This information does not contain any personally identifiable information about you. Your IP address is also used to help identify you during a particular session and to gather broad demographic data.

Links:

This site contains links or references to other web sites outside of our control. Please be aware that we have no control over these sites and our privacy policy does not apply to these sites.

Choice / Opt-out:

You may opt out of receiving marketing material or other information from us. You have the right to see any information about yourself and the right to have any information about yourself corrected or deleted. To exercise these rights send an e-mail to enquireies@thefarmhouse.gg

Your Acceptance of this Policy:

By using this site, you signify your acceptance of our privacy policy. If you do not agree to this policy, please do not use our site. We reserve the right, at our discretion, to change, modify, add, or remove portions from this policy at any time so visitors are encouraged to review this policy from time to time. Your continued use of our site following the posting of changes to these terms means you accept these changes.